Reference

rp99 Legal Terms For Your Account

rp99 puts account terms, payment conditions and data choices in one Legal page, so you can check the rules before opening an account.

Account termsData choicesLocal-law accessPayment conditions
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CONTACT ROUTES

Where Legal Questions Reach Our Team

A clear contact route matters when a Legal term affects your account or wallet status. We keep policy help close to the cashier path, so you can ask about access, a payment receipt or a requested change without explaining the whole account history again. Use the support link shown after login and share only the details needed to locate your case.

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Account access

Ask us to clarify a Legal condition, phone verification step or access pause through the account support link. We will point you to the relevant term and the next permitted account action.

Wallet status

For DANA, OVO, GoPay or QRIS questions, include the payment reference and receipt status. We can check whether the matter is a policy check, wallet confirmation or missing account detail.

Policy request

For data correction, access questions or a request about these Legal terms, contact us from the verified account path. Do not send your password, PIN or one-time code.

DATA PRACTICE

How rp99 Handles Account Records

Legal handling is practical: we explain why an account detail is needed, protect access credentials and keep a record of requests so our team can respond consistently.

Data collection

We request account details needed for access, verification, payment status and policy handling. If a field is not needed for that purpose, you can ask why it appears before providing it.

Cookie choices

Cookies may keep your session and selected account settings working across the lobby. Your browser controls can remove them, although clearing session cookies may require you to verify access again.

Account security

Phone verification is required before account access, and we do not ask for your password, PIN or one-time code in a policy request. Keep those credentials away from every contact message.

Record retention

We retain account and request records only for stated account, payment, security or legal purposes, subject to local requirements. Ask us about a record category rather than sending sensitive credentials.

Who to contact

The support route beside the cashier is the right starting point for Legal, data or wallet-status questions. It helps us connect your message with the verified account and payment reference.

Requesting changes

You may ask for correction, access or removal of applicable account data where local law permits. We may need phone verification before acting and will explain any restriction on the request.

Legal Answers Before You Open An Account

These Legal answers address the checks Indonesian customers ask about before account access. Read the relevant term first, then use the support path beside the cashier if your situation involves DANA, QRIS, phone verification or a request to change account data.

The Legal page covers account access, eligibility, payment conditions, data handling, cookies, security checks, record retention and requests for correction or access. It is the starting point for policy questions before you open an account.

Access depends on local law and is available only where local law permits. Check the current Legal terms for your region before opening an account or selecting DANA, OVO, GoPay, QRIS or bank transfer.

Phone verification helps connect account access and policy requests to the correct account. It also reduces mistaken changes when you ask about a wallet status, payment receipt or stored account detail.

We use payment references and status details to identify a transaction or policy question. A receipt does not replace verification, and we never need your password, PIN or one-time code for support.

Use the verified support path beside the cashier and state whether you want access, correction or removal of applicable data. Where local law permits, we will explain the next step and any required verification.

Records are kept for stated account, payment, security or legal purposes and subject to local requirements. Ask about a specific record category through support; do not include passwords or one-time codes.

Contact us through the account support link with the relevant term, account phone number and case details. We can explain the decision, identify any missing step and state whether local law limits a change.

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